CHALLENGE
Communication between local authorities and the citizens can be improved.

Only few elderly people know what happens when an assessor from the local authorities visits them to assess if they need domestic help. Nor do they know what free choice of domestic help means. Many elderly people also have difficulties remembering who visited them and what was agreed.

FINDINGS
Most people feel safety in knowing what will happen and this also applies to the elderly and their families.

Many elderly feel disloyal towards both the local authority and the assessor if they choose a private domestic help provider rather than the local authority.

It can be difficult for elderly people to remember who has visited them and what was agreed.

SOLUTION
An illustrated brochure with factual information is sent to the elderly citizens prior to the meeting to inform them of the different procedures before domestic help is set into operation. Jointly branding care service (both municipal and private) in Roskilde Municipality is recommended. After the visit, the assessor leaves a letter that tells the assessed person what has been granted and who has visited. The new assessment procedures and organisational changes can reduce the local authority’s expenditures.

Design CPH design
Customer Municipality of Roskilde