CHALLENGE
Over 10 million blood samples are collected every year in Denmark at a total cost of about DKK 500 billion. The cost rises by about 7% every year.

Increases in numbers of blood samples collected result in absences due to illness and stress and a lack of expertise among bio-analysts. Patients are frustrated by poorer service. Vejle Hospital and 3PART want to improve the blood-sampling process.

FINDINGS
The surroundings and tools of bio-analysts can be improved.

The work of bio-analysts is not only about the technical challenges involved in collecting blood samples, but equally about creating a good, safe experience for the patient.

For patients, giving a blood sample is often a difficult break in their everyday routines.

SOLUTION
Together with the Bio-chemical Laboratory at Vejle Hospital, 3PART identified the possibilities for improving the blood-sampling work process. The result was a total of 99 recommendations involving improvements to the work place, design of the work place and the products used. The result was 99 proposals that focused partly on improving bio-analysts’ tools and working environment and partly on transforming the collecting of blood samples into a better, less stressful event for both patients and bio-analysts. Some of the results have been implemented in the daily routines of the newly built Bio-chemical
Laboratory.

Design 3PART
Customer Vejle Hospital